Refund policy
Return, Exchange and Cancellation Policy
At The Usee Shop, we strive in giving our clients a 360° shopping experience, which is comprehensive of having a supportive Return, Exchange and Cancellation Policy. Before we plunge into the subtleties, we might want to give you a short understanding of how we rejuvenate our items. Be it weaves, readymades, handiworks or stylistic layout, each of these pieces is made with the most superior attention by our craftsmen and weavers with a lot of significance on quality and meticulousness. We utilize customary and revered methods without compromising at any progression. Thus, a considerable lot of our handloom weaves, particularly sarees are designed to be unique.
While we put in our earnest attempts to convey a request which is agreeable to you, we comprehend that startling components and unavoidable conditions may emerge, making the need to return or exchange or drop your request. Our profits, trade and wiping out strategy is planned explicitly to give a chance to you to do as such without an excessive problem by making the interaction simple, speedy and consoling. To guarantee that it is commonly pleasant to the two players, we energetically suggest it just for outrageous situations. Kindly set aside the effort to peruse and comprehend our arrangement completely. You can generally connect with our client support group if you have any questions via useeshopapp@gmail.com or +91-9305940628
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RETURNS
To return an item, if it's not too much trouble, reach out to our client care group at useeshopapp@gmail.com or +91-9305940628 within seven days from the shipping date.
To assist us with handling your request quicker, kindly notice your request number in the headline.
In the wake of accepting your request for a return, we will send you an affirmation mail. Kindly permit us a limit of 7 working days to deal with your request.
We offer returns just on items that have an assembling imperfection or that have been incorrectly shipped.
Return guarantees because of moment shading varieties won't be acknowledged, as the shading goal can somewhat differ between your screen and the original item.
If it's not too much trouble, note that profits are not pertinent for the accompanying classes:
- Limited items that are on special
- Saree orders comprehensive of pico, falls and decorations
- Sarees where the pullover material is cast-off
To work with the return communication, kindly guarantee that the item isn't utilized, washed or harmed. We likewise require you to keep the bundling, labels and receipt unblemished.
On the far-fetched occasion that you get a damaged or altered package, we require you not to acknowledge it from the conveyance staff.
Kindly inform us about the same quickly through email, alongside photos of the damaged package.
To facilitate the cycle, kindly contact us at the hour of conveyance to assist us with planning with the messenger group on the most proficient method to continue further.
The substitution of the damaged item is subject to the damage and the report put together by the messenger. You can either decide to have the instalment discounted to your record or get store credit of equivalent worth.
Kindly guarantee that you have safely packed the item you are returning to protect it from any misfortune or damage during travel.
Kindly note that the delivery charges for all profits should be borne by you, except for the damaged package. On account of global clients, you should sustain the material traditions and obligations for returning the item to us.
The item should be returned in its original state for the exchange or return to be processed.
Transportation address for returns:
The Usee Shop
J 11/34,
Nati Imli, Bunkar Colony
Varanasi Uttar Pradesh 221001
The Usee Shop maintains all authority to dismiss off-base or preposterous or incessant return claims by a client.
Trade
If you return an item, we offer the choice either to exchange it or get a refund in the wake of deducting the exchange charges.
After getting the return request affirmation mail from us, you will have a choice to pick between the two.
The trade interaction will start after we get the brought item back. Kindly permit us 5-7 working days after this to send the traded product.
If it's not too much trouble, note that transportation charges for the trade won't be sustained by us. Also, on account of worldwide clients, our arrangement doesn't cover the relevant traditions and obligation charges.
Any item that we can't receive according to the above process can't be exchanged.
Discounts
If it's not too much trouble, note, all discounts will be handled through the ledger through which the purchase request has been made, in the wake of deducting the exchange charges.
The discount cycle will start within 7 working days of getting the product. In any case, we can't ensure the time taken by the bank accomplice.
Discounts will be handled through our solid instalment entryway for all products that you request through Credit/Debit cards. These instalments will be steered back and credited to your record.
Discounts of instalments made through Demand Draft/Check will be transported through our dispatch accomplice. Money discounts are not accessible.
We offer discounts just on the accompanying grounds:
- Items that have a genuine imperfection or issue as far as quality/size.
- Items that have been damaged before transportation.
- Items that have been dispatched incorrectly.
If you have requested a few items, and at least one of those items are not in stock, you will get a discount adding up to the worth of the product(s) not accessible.
If because of any supposed explanation, you wish to return an item that agrees with our arrangement, you have an alternative to pick between discount/exchange adding up to the declared worth of your request.
On the off chance that you wish to drop your request within 24 hours of putting it, the sum will be discounted.
Dropping Out
On the tragic occasion that you wish to drop your request, kindly do so within 24 hours of submitting the request.
On account of crossing out, we will discount the sum to your record after deducting the exchange charges, which must be carried by you.
If it's not too much trouble, note that you can't cancel orders if the delivery cycle starts.
Dropping of requests which incorporate pullover, pico and falls sewing isn't permitted.
Revised orders can't be dropped.
During any phase of the above measures, on the off chance that you need any support kindly go ahead and contact our Customer Care Team at useeshopapp@gmail.com or +91-9305940628. We would gladly direct you through something very similar and resolve your issues.